I was contracting on a pretty tough project at the time, and
got a request for a meeting with one of the consultants in the firm that was
sub-contracting me out to the client. In hind-sight, I think he was on the
bench and they just wanted to keep him busy, but his supposed aim was to get a
pulse on the consultants and what was/wasn’t working.
I still clearly remember when he asked me how happy I was in
the role on a scale of 1 to 10 and I replied with “7”. “Oh, that’s great” he
said.
No it’s not.
7 is meh.
Having previously experienced awesome, I knew how un-awesome
the current role was.
I quite like the simplicity of the net-promoter scoring system.
Essentially there is only 1 question - How likely would you be to recommend the
service/product to someone else. The ranking is out of 10 and the scoring gives
you an indication of who is a detractor, a passive or a promoter. You want
promoters. You want your team out there
talking to friends about what an awesome place it is to work.
So based on my scoring, I was passive about the company
(which was true - I wasn't exactly running around raving about it to my friends).
If you’re an employer or a leader at a company and your staff
are ranking your workplace a 7, You’re better than that.
